Main notice

All reasonable efforts are used to accurately display the products on this website, including color. Due to every computer monitor rendering color differently, we cannot guarantee the accuracy of color displayed in jewellery articles on this website.

At The Pearl Ladies we strive to give our clients the best service and products, we do however reserve the right to remodel, repair or upgrade your returned order at our discretion. We may make changes to information on features, specifications, prices of displayed jewellery articles and other information on the website at any time without notice.

The Pearl Ladies has the right to limit quantities on any of its jewellery designs.

References to The Pearl Ladies include references to Les Dames de Perles and vice versa.

 

Disclaimer

All information contained in the website is meant for reference only. The Pearl Ladies does not warrant or represent that the information provided here is accurate, complete or up-to-date, and disclaims any liability whatsoever for any loss or damage howsoever arising from or in reliance upon the content of this website.

The information provided on this site is provided for information purposes only and is not intended for trading purposes.

The web user expressly agrees that use of www.thepearlladies.com is at the sole risk of the web user. The Pearl Ladies expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of title, implied warranties of merchant ability, fitness for a particular purpose and non-infringement.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action.

In no event shall this website, or any person or entity involved in creating, producing or providing any contents, materials, goods and/or services through www.thepearlladies.com be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service or for cost of procurement of substitute goods and service or resulting from any goods or services purchased or obtained or messages received or transactions entered into through www.thepearlladies.com, including but not limited to damages for loss of profits, use, data or other intangibles, even if The Pearl Ladies has been advised of the possibility of such damages.

 

Price & Payment

All prices quoted on this website are in Euros. Payments are accepted through PayPal via the website, using your PayPal account or major credit or debit cards (excluding American Express). We do not accept cash or checks.

All prices include postage, packing and delivery. Shipping is free on all orders.

No VAT or custom duty is payable for deliveries in South Africa. VAT and/or custom duties may be payable at the time of delivery to you for customers outside South Africa. We will advise you of the amount before sending.

 

Stock Availability & Delivery

All orders placed on the website are subject to availability and will be delivered as soon as possible once available. If you have an urgent delivery deadline please make sure you contact contact@thepearlladies.com to check for availability before purchasing. You will receive a confirmation email within working hours (9am-5pm South Africa time) to notify you of the stock availability and estimated delivery times.

If the item you have ordered is not available then we can offer you a refund or an alternative item of equal value. Differences in value will be refunded or charged accordingly.

It is important that the addresses supplied by you to us are accurate and you are responsible for making arrangements to receive the goods or collect the goods from the local sorting or postal office (should you be out at the time of delivery, you should do so as quickly as possible).

 

Returns, Cancellations and Exchanges

Items are supplied with a security tag; once this is removed the item is no longer refundable unless there is a clear manufacturer’s fault.

For hygiene reasons we cannot exchange or refund earrings, unless there is a clear manufacturer’s fault.
Items bought from stockists of The Pearl Ladies must be returned directly to the place of purchase (you will need to contact them for their returns policies).

A full refund or exchange can only be given if they are returned within 21 days in the original condition and packaging, and with the security tag attached.

Sale items are non-refundable. In the event that you wish to return a sale item, you will be issued a credit note.

To make a return from a purchase made from our website, write on the back of your delivery note, giving the reason for the return and wrap the package securely, posting it by special delivery postage and packing insured for the correct value of the item to:

The Pearl Ladies
Formosa Place
Shop 2
Main Street
Plettenberg Bay
6600

If you wish to exchange your item due to personal preference then please follow the instructions to return an item and make sure you include all paperwork and contact information. It may be quicker to order the desired item from the website, and then claim a refund for the item that is no longer required.

All returns, cancellations and exchanges must be registered by email within 21 days of receipt of the order.

If you think you have made an error on your order and need to make a change to it or make a cancellation then please do get in touch as quickly as possible as we normally post our items out promptly. You can email contact@thepearlladies.com and we will get back to you as soon as possible.

You can contact contact@thepearlladies.com for more returns inquiries.

 

Damages

If you receive goods that are damaged, faulty or different from the item that you ordered please get in touch with contact@thepearlladies.com and we will endeavor to solve the issue as quickly as possible.

We endeavor to show the correct dimensions and descriptions or each product but as each item is hand made there may be slight differences in the item you receive and the product pictured.

We strive to make each pearl and stone color as close to the product pictured but some may vary due to the natural material of the pearls and gemstones.

 

Commissions

For all commissions a 50% non-refundable deposit is required upon commencement of the project. Once the item is ready for delivery, the full remaining balance is required and funds to clear before the item will be delivered or be available to collect.

The initial consultation will be free of charge and should last a maximum of one hour. Any necessary further meetings or correspondence will be included within the final price of your item.

 

Copyright

All information including the images, designs, photographs and text are copyright of The Pearl Ladies.

These Terms and Conditions are governed by the laws of the Republic of South Africa and the parties submit to the jurisdiction of the Courts of the Republic of South Africa in the event of any dispute.

You may not copy, download, use or modify any of the information from the website unless you have written authorization to do so from The Pearl Ladies.